Darlington Assistance for Refugees

Posted 12 months ago

Role Overview:

Support to either asylum seekers or refugees including family members in the same household by improving their well-being, self-confidence, communication skills and motivation. Each person is different and the level of support they may need will vary from time to time.  Not all asylum seekers and refugees require a high level of support.

“Time is the greatest gift you can give”

Role Key Elements:

  • Planning to meet with or talk to AS/refugee on a regular basis (at least fortnightly)
  • Listening to them and gain an understanding of their needs and aspirations 
  • Ensuring your safeguarding training and DBS certificate is up to date
  • Working within the guidelines set out by DAR in the – Lone working policy and the DAR guidance on Supporting Asylum seekers.
  • Keeping safe and secure records in accordance with DAR’s Data Protection procedures.
  • Updating the Dar contacts log so Dar has a record of contacts made and can demostrate that it is fulfilling its safeguarding duties. 
  • Acquaiting yourself with the “ Host Nation” guidance on the befriending relationship and aiming to increase the self reliance of the families/ individuals you are in contact with whilst maintaining  relatioshsip of friendship. This recognises that conacts should reduce in frequency over time, at which point you may feel able to take on another household.  
  • Attending meetings/ trainings arranged by the mentoring co-ordinator 

Other things you might be asked to do:

  • Advising on local services such as public transport, library, etc
  • Helping with any understanding official paperwork, queries from schools etc
  • Signposting to language resources, including those provided by DAR
  • Helping with transport for medical and other important appointments
  • Helping AS/refugees to make contact with others from their background and/or those who might speak the same language if required
  • In the event of a positive decision, the “Mentor” should take the lead on helping the AS to transition. This could include linking up with the Council’s housing team, sorting bank accounts, universal credit applications, child benefit applications, and, with help from others, sourcing and delivering of furniture and household goods. There will be help and assistance with this from the co-ordinator and those with specailist knowledge within the team .  
  • Communicating and sharing relevant information with members.
  • Liaising with appropriate language tutors.
  • Share your knowledge and experience with other mentors ( particularly if you have a specialism ( e.g. knowledge of hosuing law, or benefits)
  • Deputaise as required for the mentor co-ordinator. 

Qualities and Skills required:

  • Good communication skills.
  • Good listening skills.
  • Ability to update electronic records
  • Ability to enthuse and motivate people.
  • Positive outlook.
  • Reliability and punctuality.
  • Be non-judgmental and non-discriminatory.

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