Volunteer Co-ordinator  – job description                                                 

Role Overview:

This role will act as main contact point for volunteers who are not in any team, ensuring they are kept up to date with the work of DAR and invited to all events where their skills may be utilised. 

Role Key Elements:

  • Provide a report to the executive meetings; attending executive meetings or appointing a deputy. 
  • Liaise with other Dar leads- most especially but not restricted to the Language lead, Mentor co-ordinator and  Drop- in co-ordinators in  seeking to t o ensure that volunteers are allocated to teams where appropriate.
  • Ensure all volunteers  are aware of Dar policies and procedures and adhere to them.
  • Keep up to date with DAR activities to be able to advise volunteers where their skills may be needed. 
  • Help with interviewing of potential new members 
  • Arrange occasional social events for DAR members, especially those not in teams to get to know each other and socialise 

Qualities and skills required:

  • Good communication skills
  • An ability to form good working relationships with colleagues and to work cooperatively in a team
  • Ability to work with a range of people at all levels
  • Ability to work on own initiative
  • Be respectful of others

Social Media Officer  –  Job Description                                                        


DAR has both and Internal and an external Facebook page – one for us to connect with the outside world, and one for internal communications 

We also have a website, which is managed by Ivana Cigna 

The role of social media officer is to manage the Facebook pages- this will involve liaising with the donations coordinator and Mentor co-ordinator – putting out requests for items that are needed and responding to offers that are made; liaising with the Chair and ( currently the same person ) campaigning lead  

 The postholder will be a member of the DAR executive body which meets on a six weekly basis.

Qualities and Skills required: 

  • Organizational ability
  • Knowledge of social media platforms and experience of administerring a facebook page 
  • Good communication and interpersonal skills.
  • Impartiality, fairness and the ability to respect confidences.
  • Well organised and an eye for detail.
  • Ability to work well with the chair.

POLICY OFFICER –  Job Description                                                        


The role of the policy officer is to  support the Trustees in the  smooth, efficient  and safe running of the Charity. Attends executive meetings as a member, and Trustee meetings as adviser ( unless the postholder becomes a trustee. )  

Ensures the following key policies are adhered to and these and all other policies are reviewed annually 

Data Protection

Health and Safety 

Safeguarding 

Creates policies for agreement by trustees as necessary, to ensure that decisions are made in a coherent manner in accordance with our charitable objectives.  

  • Takes a key role in creating the annual development plan and monitors its delivery through the year in collaboratioan with the Executive Group and Trustees.
  • Attends executive and trustee meetings to give an  update on the delivery of the plan, making suggestions for amendments to the plan as necessary 
  • Assists in event planning by carrying out risk assessments

Qualities and Skills required: 

  • Organizational ability
  • Knowledge of key legislation – e,g Data Protection Act, Health and Safety at Work Act, Charity Law.
  • Experience of policy work and procedures.
  • Good communication and interpersonal skills.
  • Impartiality, fairness and the ability to respect confidences.
  • Well organised and an eye for detail.
  • Ability to work well with the chair.

Role Overview:

Support to either asylum seekers or refugees including family members in the same household by improving their well-being, self-confidence, communication skills and motivation. Each person is different and the level of support they may need will vary from time to time.  Not all asylum seekers and refugees require a high level of support.

“Time is the greatest gift you can give”

Role Key Elements:

  • Planning to meet with or talk to AS/refugee on a regular basis (at least fortnightly)
  • Listening to them and gain an understanding of their needs and aspirations 
  • Ensuring your safeguarding training and DBS certificate is up to date
  • Working within the guidelines set out by DAR in the – Lone working policy and the DAR guidance on Supporting Asylum seekers.
  • Keeping safe and secure records in accordance with DAR’s Data Protection procedures.
  • Updating the Dar contacts log so Dar has a record of contacts made and can demostrate that it is fulfilling its safeguarding duties. 
  • Acquaiting yourself with the “ Host Nation” guidance on the befriending relationship and aiming to increase the self reliance of the families/ individuals you are in contact with whilst maintaining  relatioshsip of friendship. This recognises that conacts should reduce in frequency over time, at which point you may feel able to take on another household.  
  • Attending meetings/ trainings arranged by the mentoring co-ordinator 

Other things you might be asked to do:

  • Advising on local services such as public transport, library, etc
  • Helping with any understanding official paperwork, queries from schools etc
  • Signposting to language resources, including those provided by DAR
  • Helping with transport for medical and other important appointments
  • Helping AS/refugees to make contact with others from their background and/or those who might speak the same language if required
  • In the event of a positive decision, the “Mentor” should take the lead on helping the AS to transition. This could include linking up with the Council’s housing team, sorting bank accounts, universal credit applications, child benefit applications, and, with help from others, sourcing and delivering of furniture and household goods. There will be help and assistance with this from the co-ordinator and those with specailist knowledge within the team .  
  • Communicating and sharing relevant information with members.
  • Liaising with appropriate language tutors.
  • Share your knowledge and experience with other mentors ( particularly if you have a specialism ( e.g. knowledge of hosuing law, or benefits)
  • Deputaise as required for the mentor co-ordinator. 

Qualities and Skills required:

  • Good communication skills.
  • Good listening skills.
  • Ability to update electronic records
  • Ability to enthuse and motivate people.
  • Positive outlook.
  • Reliability and punctuality.
  • Be non-judgmental and non-discriminatory.

Donations  Co-ordinator  – job description                                                 

Role Overview:

This role will act as main contact point for mentors/ befrienders who are seeking items for their mentees/ families.

Role Key Elements:

  • Provide a report to the executive meetings; attend executive meetings or appointing a deputy. 
  • Liaise with other Dar leads- most especially but not restricted to the Mentor Co-ordinator  and Drop- in co-ordinator in seeking to ensure that migrants receive the items they need.
  • Respond to offers of donations sent to our email or facebook page ( as forwarded by the secretary ) Arrange pick up and drop off to migrants homes as required ( liaising as necessary with those with transport.)
  • Make requests as required via our FACEbook page 
  • Maintain an inventory of requests as notified by mentors/ the mentor co-ordinator to match with potential offers of donations.
  • Maintain a photographic directory of  items offered that mentors and those at the drop in can show to migrants to see if they would like any of the offers. 
  • Update the contacts log with donations dropped off. 
  • Be aware of sources of donations/ cheap items ( Kings Church, Humankind) and advise mentors accordingly .

Qualities and skills required:

  • Good communication skills
  • Ability to maintain a database/ spreadsheet 
  • An ability to form good working relationships with colleagues and to work cooperatively in a team
  • Ability to work with a range of people at all levels
  • Ability to work on own initiative
  • Be respectful of others

Mentor/ Befriender Co-ordinator  – job description                                                 

Role Overview:

This role will act as main contact point for Mears ( Asylum housing providers) and DBC Housing ( Refugee Support Team ) in relation to both asylum seekers and Refugees, attending Multi-agency meetings where possible and appointing a deputy when not. The aim of the role is to ensure those migrants who wish to have a befriender has one, and that befrienders are supported.   

Role Key Elements:

  • Provide a report to the executive meetings; attending executive meetings or appointing a deputy. 
  • Liaise with other Dar leads- most especially but not restricted to the Language lead and Drop- in co-ordinator in seeking to ensure that migrants receive the support they need.
  • Hold regular meetings of the Dar mentor/ befrienders  in order to share information and offer support. Arrange training as required ( with help and support from other Dar executive members and trustees) . Ensure all are aware of Dar policies and procedures and adhere to them.
  • Encourage mentors/ befrienders to take up specialist roles within the mentoring team and to have them share their expertise at the regular mentor team meetings. Current specialisms identified are : housing ( DBC and  private sector tenancies; homelessness legislation; sources of support; deposit schemes) ; Well -being ( PTSD, depression, access to GPs and dentists ) ; Finance ( benefits, bank accounts ) Transitions ( guiding newly accepted asylum seekers through the change to refugee status ); you may well identify further specialisms   
  • Match migrants with mentors/ befrienders, and make initial introductions, be that in the weekly drop-ins or at the migrants home.
  • Monitor the contacts log to ensure contacts are being recorded, 
  • Ensure Befrienders/ mentors keep their safeguarding training and DBS certificates up to date. ( liasing with the safeguarding lead ) 
  • Liaise with the Government contracted housing supplier (currently Mears Housing)
  • Liaise with the Refugee Support Officers at Darlington Borough Council
  • Knowledge of outside agencies able to assist Asylum Seekers with their application, appeal or decision e.g. British Red Cross, Justice First, Regional Refugee Forum, North of England Refugee Service, Migrant Help, Citizens’ Advice, Humankind & Darlington Borough Council Housing Services etc
  • Liaise with the Drop-in Team Co-Ordinator and other members of the Executive as appropriate
  • Monitor the Contacts Logs (Asylum Seekers and refugees)
  • Attend regular Executive Meetings (currently held every 6 weeks)

Qualities and skills required:

  • Good communication skills
  • An ability to form good working relationships with colleagues and to work cooperatively in a team
  • Ability to work with a range of people at all levels
  • Ability to work on own initiative
  • Be respectful of others

The co-ordinator will be responsible for facilitating the weekly drop-in.

Role Key Elements:

  • Ensure that the venue is opened on time and the venue cleaned and locked securely (when appropriate) at the end of each session.
  • Maintain a register of attendees; refugees, asylum seekers and members.
  • Maintain contact numbers of attendees.
  • Ensure that there are an adequate number of volunteers attending the drop-in.
  • Liaise with the Donations Coordinator to ensure that suitable donations are made available to AS/R in attendance, and that any donations left at the end of the session are removed from the venue and dealt with appropriately.
  • Maintain the stock of refreshments (e.g. biscuits, drinks), costs to be covered from DAR funds.
  • Facilitate a monthly shared lunch, the cost to be covered from DAR funds.
  • Submit expenses to the treasurer in a timely manner.
  • Hold regular meetings for DAR members attending the Drop-In sessions in order to share information and offer support.
  • Liaise with Migrant Support Lead and other members of the Executive as appropriate.
  • Timetable guest speakers/visits from partnership agencies as instructed from the Executive Committee.
  • Send an update report in advance and attend regular Executive Meetings (currently held every 6 weeks).

Qualities and skills required:

  • Good communication skills
  • Ability to organise a team of volunteers
  • Ability to work with a range of people at all levels
  • Ability to work on own initiative